Terms & Conditions
The Ultimate Party Shop has been trading since September 1996. At present we have three stores that you can visit and they are based in Cheltenham and Worcester. (Please see our store details for addresses). Our valuable experience and strong customer relations have proudly earned us 100% awards for mystery shoppers and customer service skills. We endeavour to continue this level of satisfaction for our customers through this website!
If you have any queries that cannot be answered below, please do not hesitate to contact us and we will respond as soon as received (opening hours permitting).
We hope that you enjoy shopping with us and we are always happy to receive testimonials and any ideas that you may have that could increase your ease of use on our site!
To contact The Ultimate Party Shop you may send an email to us or, alternatively you can telephone or fax us on 01242 254480, or email us on firstname.lastname@example.org
Postal communication should be made to:
The Ultimate Party Shop Ltd
68 Regent Street
The following stores will stock many of the items seen on this site, so if you would like to see an item or try on before you buy then please do not hesitate to visit us at:
The Ultimate Party Shop Ltd
86 High Street, Cheltenham GL50 1EG - 01242 524433
68 Regent Street, Cheltenham GL50 1HA - 01242 254480
4-6 Angel Place, Worcester WR1 3QS - 01905 745140
Please note that the prices available on this site are not available in any of our stores!
Making A Purchase
Making a purchase could not be easier. Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart. After you have finished your selections, click on "View Basket" to view your purchases and continue to the checkout. At checkout time you will be asked for a few details that we need in order to process the order.
Methods of Payment
We accept payment by debit or credit card, via Sage Pay Secure Payment or PayPal. We are sorry, but we cannot accept cash.
As a company that prides itself on high customer service levels, we will endeavour to ensure our stock levels are high at all times. In the unusual instant that stock is unavailable we will contact you immediately to offer a similar item or advise you on when it will be back into stock.
Postage & Shipping
Please see our comprehensive delivery options and pricing page.
Order Cancellation: Pre-Shipment
If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone, fax or via email. You will be given an order cancellation number based on the time and date of the cancellation including communication method of the cancellation. Cancellations made via email and fax will be timed at time of reading, not sending or receipt. You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.
Order Cancellation: Post-Shipment
You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information.
Returns Policy - Cancellation Of Order
All goods purchased from The Ultimate Party Shop Ltd may be returned for refund, exchange or replacement within 7 working days from receipt of delivery[*].
Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:
1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.
We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
2. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.
3. We regret that outbound shipping, packing and insurance cannot be refunded. For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.
4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
5. Please return the goods to The Ultimate Party Shop, 68 Regent Street, Cheltenham, GL50 1HA, including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.
7. We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to The Ultimate Party Shop Ltd. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
[*] "7 working days from receipt of delivery" shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.
All of our products come with our 30 day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not effect your Statutory Rights.
Returns Policy - Faulty Goods
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier.
Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:
1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
2. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information will have actions delayed.
3. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.
We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to The Ultimate Party Shop Ltd.
All images which portray costumes or items are used with the permission of the Copyright holder. The Ultimate Party Shop make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased.
However The Ultimate Party Shop cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.
It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.
VAT Tax Charges - General
All the prices in the store are shown inclusive and exclusive of VAT where applicable at the prevailing rates. We sell in UK Pounds Sterling (£).
Example products where VAT is liable or exempt are:
Adult clothing: Liable.
Child Clothing: Exempt.
Harry Potter ™ Robes: Liable. HMCE deem all robes as accessories and not clothing.
Postage & Shipping: Liable. HMCE dictate we have to charge VAT on Postage & Shipping. Please do not confuse not having to pay VAT on postage stamps from the Post Office.
VAT is applicable to any purchase with destination address within the UK or EU and is calculated based upon the shipping address detail.
Credit Card Security
You will note that after checkout, you will jump to the PayPal Secure Servers or Sage Pay Secure Server to make your payment in a secure and encrypted channel.
Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.
Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging.
All prices are correct at time of publication. The Ultimate Party Shop Ltd reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.
Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.
All goods remain the property of The Ultimate Party Shop Ltd until paid for in full.